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1. How is trash collection handled?

Beginning Wednesday May 4th Community Waste Disposal will be handling solid waste collection and recycling services. Solid Waste and Recyclables will be collected on Wednesdays beginning on May 4th, 2016. Please contact town hall to sign up for service at 940-498-0044. Customer Service issues maybe reported to CWD at 972-392-9300. For more information about CWD services and guidelines for pickup please see the Solid Waste Recycling Page on our website.

2. I read that all our trash has to be placed inside the cart to be picked up, does this mean that there can't be additional items placed outside the cart?

CWD will pick up an additional 5 cubic yards of bulky waste. In addition the size of the recycling cart has been increased in order to accomodate additonal items. You may request an additional cart for $6.60. Additional recycling carts may be requested for $4.12.
Acceptable items include
1. Toys and Yard Tools tagged as bulk item
2. Furniture
3. Bundled carpet in 4’ lengths
4. Fence panels no larger than 4’X6’
5. Washing Machines, Dryers, Water Heaters & Kitchen Appliances
6. Refrigerators/Freezers (Must be tagged certifying removal of refrigerants)
Unacceptable items include:
1. Commercial Construction and Debris
2. Remodeling Debris
3. Household Hazardous Waste
4. Tires Batteries and Propane Tanks
5. Additional Trash Bags
6. Un-containerized debris

3. Do Senior Citizens receive a discount from CWD?

Yes, Senior residents (65 or over) may come into town hall and present their government issued identification (the address on the identification, must match the address on the customer account).

4. Can I use the facilities at Bettye Myers Middle School?

**The track and football field will be available after 6:00pm on weekdays and all day on weekends and school holidays as long as there are no pre-scheduled school activities. The track and field will close at sunset. Dogs and other animals are not allowed. Activities are limited to “pick up type” ball games or individual workouts; no organized team events are allowed.
**The tennis courts are available after 4:30pm on weekdays and all day on weekends and school holidays as long as there are no pre-scheduled school activities. The tennis courts will close at sunset. No bicycle riding or skateboarding on the tennis courts is allowed.
INFORMATION REGARDING THE PUBLIC USE OF INDOOR FACILITIES:
**The campus all purpose room, cafeteria, gymnasiums, and other indoor facilities may be reserved by individual residents completing and returning a “Facility Rental Request” form. Hourly rates for these rentals are provided on the “Rental Request” form, available at the town hall.

5. How can a burn permit be obtained?

Burn permits may be obtained by contacting the Lake Cities Fire Department at 940-321-2141.

6. When is a building permit required and how is one obtained?

Prior to beginning any construction, alteration, or repair on your property, you should stop in at the Community Center during business hours to inquire as to whether a permit is required. The permit must be issued PRIOR to you beginning the project. Some examples of projects that require a permit are listed below. You may also visit the Building Permits Page and view the Permit Procedures information

More information about permits and fees can be found in Ordinance 237-8-2011
Online payment option

7. Can I reserve the Community Center for a private function?

Yes; stop in at the Community Center during office hours to inquire about reserving the Community Center. You may pay your reservation fee and security deposit by using the following link below or by calling (940) 498-0044 during regular business hours.

Online Payment

8. What are the Corps of Engineers' requirements for adjacent landowners?

The Army Corps of Engineers' Elm Fork Project Mowing and Underbrushing Permit guidelines.

Click here for the Army Corps of Engineers' requirements for the Habitat Management Zone between the water's edge and the Mowing and Underbrushing Zone.
Mowing Corp property

9. I am a resident with a concern that I would like the council to address. What can I do?

The Mayor welcomes residents with a concern about ANYTHING to address the Town Council at any of their regular or special meetings during the "Citizen's Comments" section of the meeting (typically item #5). If the concern is something which Council can address before their next meeting, every attempt will be made to do so. However, if your concern is something that will require formal Council action, they can place an item on the next Council meeting agenda to discuss their options and take action, if they deem necessary. By presenting your concerns to Council, you can rest assured that the Town is hearing your voice and working to protect our community.

10. How do I request an item to be placed on the agenda?

Complete the "request an item on the agenda" form and submit it to town hall. Form

11. What is the Town Hall policy for inclement weather?

In the case of snow or other potentially hazardous weather or emergency situations, Shady Shores Town Hall will follow the decision made by the Denton ISD.